Frequently Asked Questions

When you first use Zephycredit, the system will allocate an initial limit and a recommended tenure range based on your basic information and available data.

Typically, a single loan amount may range from ₦5,000 to ₦800,000. The exact amount you can borrow will be shown in the app as your “available limit”.

Repayment tenures may range roughly from 3 to 12 months. Building a strong repayment history can help you access higher limits and longer tenures in the future.

Zephycredit displays loan costs using the Annual Percentage Rate (APR), which typically ranges between 18% and 32%. Your specific rate depends on your credit profile, loan tenure and past repayment behavior.

Before you confirm any loan, the app will clearly show you:

· The total interest and any other applicable fees;
· The amount and due date of each installment;
· Any potential late charges and their impact if you miss a payment.

We do not charge hidden fees and will not change your rate without clearly informing you and obtaining your confirmation.

You can view your full repayment schedule and each installment amount directly in the Zephycredit app. Depending on our banking and payment partners, we usually offer the following options:

· Auto-debit from your linked bank account on the due date;
· Manual repayment: you can initiate repayment in the app before the due date or follow the instructions to transfer funds.

To avoid late fees and negative impact on your credit record, we recommend repaying on or before the due date whenever possible. If you anticipate difficulty making a payment, please contact our support team as early as you can to discuss possible solutions.

If you do not repay on the agreed due date, you may face the following consequences (subject to your loan agreement and local regulations):

· Late fees may be charged according to the contract;
· Your Zephycredit repayment history may be negatively affected, which can reduce your limit or eligibility for future loans;
· Where permitted by law, your delinquency status may be reported to relevant credit bureaus or rating agencies.

We understand that unexpected situations can happen. If you foresee that you may not be able to repay on time, please contact our support team as early as possible to see whether any arrangements can be made.

We take your privacy and data security very seriously. Zephycredit uses multiple layers of encryption and access control to protect your personal and transactional data during transmission and storage.

We only use your data with your consent and within the scope allowed by applicable laws and regulations, for purposes such as risk assessment, customer service and compliance. We do not sell your personal data to unrelated third parties.

For more information, please review our Privacy Policy and Terms of use to understand how your data is handled and what rights you have.